I cant login to my account, tried to do it on different browsers and PC’s. But when i log it does not get out of the loading screen. Can you guys help me?
hi there,
are you using this email for netlify as well as the forums?
v*******m@gmail.com
I also cannot login to my account. Can you please check that for me?
Your account was marked as spam due to suspicious activity. You will need to find another platform.
How can be my account get flagged? Is there any way I can get back my account? All my portfolio works are running on my account.
Hi @taimul your account was marked as spam because Google cloud support because phishing and other misleading content was on your site. This goes against our terms of service and for that reason you will need to host your content on another platform.
Same here. Can y’all please check? I was using my github login though.
Hey there, can you provide your account slug so we can look into it?
yes, it is dobermensch
Hi, you were blocked from logging in because you have an outstanding balance of $17.99 on your account. If you agree to pay this balance we can reactivate your account so you can make the payment on your account. Please confirm how you’d like to proceed.
Well I’m not sure how to proceed. My credit card expired and this genius website won’t let me login to change my payment details. You tell me: how do I change my payment details if I cannot login??
Hi, I just explained to you, you need to AGREE that you will pay the balance on your account. Once you agree I can enable your account to pay your outstanding balance. Now, please let me know if you agree to pay the balance on your account?
Also, seeing that you missed the point of my message. Please tell your PMs that it’s also possible to bring down a user’s websites/projects WITHOUT disabling their login until they pay.
That would be the sensible thing to do however I’m entirely sure no one cares about user experience at Netlify after I’ve gone through this completely bizzare way of handling things. I know, I know, feedback probably ISN’T welcome otherwise this issue wouldn’t exist!
Hey there, we’re trying to help you. I totally understand your frustration but I will ask you to please write to us kindly, as we too are real humans. Let’s work together to get you back in to your account!
Alright, let’s start fresh. Are you able to pay the balance on your account? If yes, I’d be happy to reactivate it so you can log in and add your payment method.
Thanks!
I agree agree agree. GOD. THANKS.
Your account has been enabled.