Cannot login to Portal

Admin
1

Hi there,

I am unable to login to my account, probably due to an unpaid bill (I’m trying to log in to pay said bill). Same as here:

All I get when I log in is a permanently “logging in” type screen.

Can you let me know what I’m doing wrong here? The account username is the same email as this forum signup :slight_smile:

As an aside, I have DNS records purchased through netlify that sit independently of any unpaid sites/hosting. If I am locked out due to non-payment of sites that renders my DNS addresses useless, so if this is the case I’ll need to port these off. Can you confirm?

Cheers!

2

Bump.

Theres a 20 character minimum: please let me send you money

3

hi, I’m not seeing a restriction on your account for non-payment. Can you send a screenshot of what you see when you try to login so I can investigate further?

4

Hi @SamO thanks for reaching out.

I get stuck here, indefinitely. This is after logging in with username + password + TOTP

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image2154×2052 110 KB

For reference:

  • I run Brave, Adguard behind Pihole with a custom DNS over HTTPS over a VPN.
  • I have disabled all of these in stages, and switched to Firefox
  • I have manually blown away all IndexedDB, Local Storage, Session Storage, Cookies etc

This problem persists no matter what I do, across multiple browsers.

Thanks!

5

strange. can you confirm the email you are trying to login with?

6

Yep - jamie.s******@outlook.com

8

Thanks so much for confirming! It does look like your account was suspended for non-payment, I’ve re-enabled it to allow you to update your billing information.

9

Hi @sid.m ,

Thanks for reactivating the account. I’ve paid my invoice in full and now need to move my DNS off Netlify - is this something I need to talk to support about?

Cheers,

10

Hey there! You don’t need Support’s assistance moving your DNS off Netlify unless you purchased the domain from us or you are running into trouble. Let us know if you have additional questions and we’ll be here to help!