Can't login to my account as unable to verify identity

Hi,

I signed up on Netlify yesterday and had to verify my identity. When I try to login I get the following message:

‘We have suspended this account due to suspicious activity. To quickly reclaim this account, please take a moment to verify your identity before using Netlify.’

When I click on the button to verify the account I immediately get this message:

‘We were unable to verify your identity and reinstate your Netlify account.’

I’m on a web dev boot camp which requires I use Netlify for our projects but I can’t get started because I’m unable to login which is incredibly frustrating. I would greatly appreciate help to resolve this issue.

My email is fintonius.mcginty@gmail.com

Many thanks,
Fintan

Hi there, I have resent you an identity verification email so you can try the process again. Please let us know if you continue having trouble!

Hi,

Thanks for resending the verification email, that sorted the problem.

Best,
Fintan

1 Like