Our team’s billing page (Team: sjsinghneuro) is stuck on “Loading” for Plan details, Credit balance, and Credit usage breakdown, so we can’t upgrade or add credits to resume paused production deploys.
I checked the network request directly: GET /access-control/bb-api/api/v1/sjsinghneuro/billing returns a 200 OK but with balance: null instead of a number:
{“name”:“Simranjeet Singh”,“slug”:“sjsinghneuro”,“balance”:null,“current_billing_period_start”:“2026-08-24T00:00:00.000-07:00”,“next_billing_period_start”:“2026-09-24T00:00:00.000-07:00”,“auto_pay”:true,“needs_sync”:false,“id”:“6a3c0f1d8bc0af10c275218f”}
This looks like the same issue others have reported today (e.g. “Free plan stuck on operational credits — production deploys paused”), so it may be a broader bug affecting free-plan credit balances right now.
Could someone help restore the balance data for our account so we can add credits or resume paused deploys? Site: drsimranjeetsinghneuro.com
Thanks!