Hello thank you all for you assistance. Please see below for my ongoing issue.
I want to verify I have the correct DNS settings for the external DNS. I have attached a screenshot as I recently updated it to
www instead of for the host. I initially had brittany-cross.com but just changed it back to brittany-cross.com www today. Please let me know if I should be doing anything additional
Thank you in advance.
Thanks for reaching out and welcome to Netlify’s Support Forums!
Could you try our Support Guide here:
Last reviewed: August 2023
Note: All options discussed in this guide assume you have already
added your custom domain to your Netlify site.
Hi there! Need to get your site up and running with DNS? Start here with either Newly purchased domain or Existing domain that you’ve already used.
Newly purchased domain
If you have a brand new domain purchased from a registrar such as Namecheap or GoDaddy, and you want to quickly get your DNS set up, you have two options:
External DNS - Create these …
Generally, you would create an
A Record for the apex domain
brittany-cross.com that points to
The CNAME Record for
www can point to
You can make the
www subdomain primary by click on
Options and selecting Set as primary domain here.
Could you give that a try and let us know if you continue to have issues.
Hi Melvin, thank you. I am going to try the first option for the A record. Please let me know if I added the correct information.
The host should probably be
Should the host should display
or is there something else?
It should display only
@hrishikesh mentioned @bcross2425.
The A record you have currently is for
$ dig brittany-cross.com.brittany-cross.com
brittany-cross.com.brittany-cross.com. 4502 IN A 188.8.131.52
I am also not seeing the
www record from your original post. This records needs the data value
I also see you have added the Netlify name servers
$ dig brittany-cross.com NS
brittany-cross.com. 4502 IN NS dns1.p09.nsone.net.
brittany-cross.com. 4502 IN NS dns2.p09.nsone.net.
brittany-cross.com. 4502 IN NS dns3.p09.nsone.net.
brittany-cross.com. 4502 IN NS dns4.p09.nsone.net.
brittany-cross.com. 4502 IN NS ns01.squarespacedns.com.
brittany-cross.com. 4502 IN NS ns02.squarespacedns.com.
brittany-cross.com. 4502 IN NS ns03.squarespacedns.com.
brittany-cross.com. 4502 IN NS ns04.squarespacedns.com.
If you are going to use
externally configured DNS you should remove these. You only add the Netlify name servers when using Netlify DNS.
Thank you for your feedback. To confirm is the below records and corresponding information correct?
And also how do I remove the netlify name servers?
Yes, these are correct
As I do not use Squarespace domains I cannot give the exact steps. If not immediately evident via the management dashboard, I suggest checking through the Squarespace support. This article might help though
Accessing your Squarespace-managed domain's DNS settings – Squarespace Help Center