Another site is already using this domain

[jezzadebate]

Hello,

I am trying to add a custom subdomain to a Netlify site, however I get an error message that the domain is currently in use. The domain is not in use by anybody on our team, so I understand the next step is DNS verification.

Could you please let me know what info I should add to our DNS records?

[SamO]

Hi please add the numbers 108925 in the txt box and write back in with the domain name you wish to free up so we can remove the records.

If you have more questions please refer to our guide below.

[Support Guide] "another site is using this domain" Verifying domain ownership for Netlify production domain

Last Reviewed by Netlify Support Staff: September 2023 Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your netlify site? Read on! This is easy to fix. This occurs when you are trying to add a production domain that already exist on Netlify under a different account. Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved i…

[jezzadebate]

Thanks Sam - I have just added the requested txt-record to our domain “anthro.ai”

[SamO]

@jezzadebate

anthro.ai

Hi I removed the dns zones from the other account. You can add the domain to your team.

[jezzadebate]

Thanks again for your help!