You’ve reached XX% of your invite only users allowance on

Support
1

Hi,

I received sereval emails, stating that:
Your invite only users usage on site dpsg-toelz-83646 has reached 75% of the included allowance for Identity Level 0 (free) in the current billing cycle from January 20 to February 20.

However I only have 2 users in the list Netlify App :

2020-02-20-160225
2020-02-20-1602251185×396 15.2 KB

If I go to the “Settings & Usage” page Netlify App, it shows 4/5 users.

Can you help me understand who are the 2 “ghosts” users?

I have been struggling with the templates (see Identity not using email templates) and sent created many more than 5 users over time, but I removed all test accounts for weeks.

Thank you

2

Hi @dpsg-toelz, usage for the Identity feature is based around the billing period. If you have 2 users during a billing period and then add 2 more, then after a few days remove those 2 again, you have 4 records users for the billing period.

Let me know if that makes sense.

3

Thank you for the quick reply, yes it makes sense!

Maybe you could improve text in the “Settings & usage” page, which now reads:

Invite-only users
Counts all users in your user list, regardless of login activity.

To something like:

Invite-only users
Counts all users in your user list, regardless of login activity. Deleted users still count until the next billing period.

4

thanks for pointing this out, @dpsg-toelz! Appreciate it.