Why is it still Awaiting External DNS?

[joelstransky]

https://joelstransky.netlify.app/
Added my domain, and netlify shows two Awaiting External DNS links next to my main and www.
The first message says to add joelstransky.bio ALIAS apex-loadbalancer.netlify.com
The second says to add www CNAME joelstransky.netlify.app.
Here is my registrar

I’ve confirmed with my registrar that there are no dns zones for this domain. It’s been 72 hrs.
What am I doing wrong?

[dig]

@joelstransky

joelstransky.bio

This domain has no name servers set

$ whois joelstransky.bio | egrep '^Name Server'
Name Server:

[SamO]

Hey there

Welcome to the Netlify Forums! Thanks for reaching out. We have a wonderful doc that outlines how to configure DNS without using Netlify DNS. Take a look!

[dig]

For reference @SamO (and others who may come along) this is a continuation of

Just tell me what nameservers to use please!

Why can’t I point my domain name (from name.com) to netlify anymore? Less than a week ago my netlify custom domain was fine, then I connected to a different repo which would not deploy. I decided to start fresh and delete the project from netlify. I then created a new project, checkout and deployed my new repo to joelstransky.netlify.com but I can no longer use my domain? (joelstransky.bio) When I try to re-add the domain it says, A DNS zone for this domain already exists on NS1, the DNS provi…

[luke]

Hi, @joelstransky. @dig is pointing out that you have zero DNS at all for that domain currently as it has no name servers configured at all. It is completely offline.

The workflow to fix this is:

1. Reactivate the name.com name servers using the button in the screenshot below (which is found at Name under the “Manage Nameservers” section of the domain settings page):

Before proceeding make sure the name.com name servers are working at the URL below:

https://toolbox.googleapps.com/apps/dig/#NS/joelstransky.bio

That shows “Record not found!” currently. Do not proceed until it shows the name name servers on that page above.

2. Once the name server at Name.com are working again for joelstransky.bio your existing DNS records in the screenshot are correct and exactly what we would recommend. They should start working automatically the second the record test linked to above start working. You can test those two record with these URLs below:

• https://toolbox.googleapps.com/apps/dig/#A/joelstransky.bio
• https://toolbox.googleapps.com/apps/dig/#CNAME/www.joelstransky.bio

Again, no changes are needed, just make sure you see the record on the links above. Note, the A record one will show the IP address 75.2.60.5 and 99.83.231.61 and not the apex-loadbalancer.netlify.com record because it is an alias record.

3. One all three DNS test URL above are working, click the “Verify DNS configuration” button at Netlify on the page below:

https://app.netlify.com/sites/joelstransky/domain-management#ssl-tls-certificate

At that point, the custom domain should just start working.

There is one small detail (if I were nitpicking), though. That would be to change the primary domain at Netlify from joelstransky.bio to www.joelstransky.bio here (the link below).

https://app.netlify.com/sites/joelstransky/domain-management#production-domains

Here is a screenshot of how to change www to primary:

If you are curious why I recommend making the www subdomain primary I’ll be happy to answer but, please trust me, it is recommended for a good reason.

If those instructions above do not work or if there are other questions, please let us know.