Thanks for reaching out! We responded to your helpdesk ticket in regards to this issue. If you could try the change recommended in that ticket and let us know in that ticket if you’re still having issues. Thanks!
Nothing in the article sent or any of the attached articles helped. Everything is set up and has been set up for awhile. It just stopped working randomly. No one changed any settings with Namecheap or Netlify. It just went down.
Thanks for the follow-up. I’m showing that the ‘old’ Netlify name servers are being used:
host -t ns donkeykingeg.com
donkeykingeg.com name server dns1.p09.nsone.net.
donkeykingeg.com name server dns2.p09.nsone.net.
donkeykingeg.com name server dns3.p09.nsone.net.
donkeykingeg.com name server dns4.p09.nsone.net.
My website is still not working and now its becoming a major issue for my companies investors. What is preventing my website from working properly? I updated the Nameservers over 48 hours ago and still nothing is loading. There has to be an internal issue with the company Netlify uses for Nameservers. Please help or have a tech go into my Netlify and fix it for me. Please help. Thank you!
You are incorrect. I had Namecheap verify multiple times that the Nameservers match what you sent me. Either you are sending me the wrong Nameservers or there is an issue with nsone.net. Please give me a viable solution to fix this or I will have to find an alternative to Netlify. I have been a customer for a long time but this is forcing my company to look into better solutions.