Urgent: Suspended Account and Domain Locked to Another Netlify Team

[httpsashu]

Hello Netlify Support,

My Netlify account has been suspended, and I am unable to access my account. The error says: “Your account has been suspended.”

My domain is registered with Hostinger. I have removed the Netlify nameservers from Hostinger, but when I try to add the domain to another Netlify account, I get this error:

“Already managed by Netlify DNS on another team.”

I am the owner of this domain and can verify ownership through my Hostinger DNS settings.

Could you please:

1. Review my suspended account and let me know the reason for the suspension.
2. Verify my domain ownership.
3. Release/remove the old Netlify DNS zone associated with the suspended team so I can connect the domain to my new Netlify team.

This is affecting my client’s website, so I would really appreciate an urgent review.

Thank you.

[marcus.little]

Hey @httpsashu thanks for following up and apologies for the hassle! It looks like this was resolved on the internal ticket thread, but please let us know if there is anything else we can assist with.