Custom Domain owned by another account (Suspended)

Admin
1

Hello Netlify Support Team,

I’m encountering an issue with my custom domains after my account was suspended. On the suspended account, I have several domain names attached. Now, when I try to use those domains with a different account, I’m getting this error: “custom_domain is owned by another account.”

I’m unsure how to proceed and need assistance to resolve this problem. Is there any way to regain control over my domains and fix this issue?

Thank you so much for your help.
Suspended Account Email: ysf.imly(at)gmail(.com)
Domains: All attached domains to the Suspended Account

Best regards,

Footnote: The suspension of my previous account was unexpected, and I am still trying to understand the exact reason behind it. However, my primary concern right now is resolving the domain issue. Any insights on both matters would be greatly appreciated.

2

@quotes.greats You’re likely wasting your time.

If you’ve had your account suspended or been banned, you won’t be allowed to create another account at Netlify.

The most likely outcome is that the thread gets locked.

It’s a frequent occurance now, as evidenced by these recent threads:

https://answers.netlify.com/t/account-suspended-when-appeal-i-was-sent-and-automatic-email/98671
https://answers.netlify.com/t/account-suspended-on-sign-up/98678
https://answers.netlify.com/t/account-suspended-after-signing-up/98691
https://answers.netlify.com/t/i-can-t-create-netify-account-suspended-after-registration/98264
https://answers.netlify.com/t/login-issue-it-shows-authentication-error/98381
https://answers.netlify.com/t/i-can-t-create-netify-account-login-failure/98400
https://answers.netlify.com/t/suspended-account/88594
https://answers.netlify.com/t/fix-the-issue-appeal-an-account-suspension-error/98389
https://answers.netlify.com/t/i-cant-create-netify-account-suspended-after-registration-and-verification-link-expired/98336
https://answers.netlify.com/t/authentication-error-authenticating-failed-due-to-the-following-error-we-already-have-a-registered-user-with-this-email-address-log-in-to-connect-your-github-account/98254
https://answers.netlify.com/t/my-account-is-suspended-after-sign-up/98391
https://answers.netlify.com/t/please-fix-this-issue/98245
https://answers.netlify.com/t/hi-my-netlify-account-has-suspended-during-creation/98461
https://answers.netlify.com/t/your-account-is-suspended-issue/98610
https://answers.netlify.com/t/i-cannot-login-on-netlify-using-github-and-my-email/98465
https://answers.netlify.com/t/get-authentic-error-suspension-in-first-time-account-creation/98143
https://answers.netlify.com/t/i-tried-to-open-a-new-account-and-i-am-banned-for-no-reason/98142
https://answers.netlify.com/t/sigh-up-problems/98119
https://answers.netlify.com/t/account-suspension/98102
https://answers.netlify.com/t/brand-new-account-suspended-with-automated-messages/98105
https://answers.netlify.com/t/account-suspended-and-flagged/98087
https://answers.netlify.com/t/i-cant-login-my-account-after-register/98082
https://answers.netlify.com/t/please-help-me-errmsg-appeal-an-account-suspension/97756
https://answers.netlify.com/t/cant-log-in-with-github/97759
https://answers.netlify.com/t/problem-in-loging-into-my-account/97807
https://answers.netlify.com/t/deleted-my-account-without-any-notification/97991

If you’re trying to host legitimate content, (and not garbage that makes the internet a worse place), you should seek another hosting provider.

1 Like
3

Thanks, Nathanmartin, for your helpful response. Your examples of similar issues with Netlify account suspensions and bans were informative, and your suggestion to seek an alternative hosting provider for legitimate content is practical advice that helped me avoid wasting time. I appreciate you taking the time to help me out!

4

Hi, the account you wrote in on is not suspended. So i’m assuming you had two accounts on Netlify which would be against our terms of service hence the suspension on your other account.

1 Like
5

Hi SamO,

I wanted to let you know that I have moved on from this issue and changed my use cases, so I no longer require assistance.
While I understand the need to watch for violations, overzealous algorithmic enforcement can sometimes have unintended consequences, especially at the scale of a generous free tier platform like Netlify, Vercel, Cloudflare Pages, etc. This is an inherent challenge as more tech providers aim to balance open access with AI moderation.

In any event, I appreciate you taking the time to look into this, but I am no longer focused on getting the issue resolved. Thank you again for your help.

Best regards,