Unexpected behavior: Got billed for free starter plan

Support
1

Hello,
I discovered, that I got billed for additional traffic package. Looks like I have no tools to check why I have that unexpected transfer. It abnormally jumps to 3x of normal consumption.

Is it possible to change default behavior to turning site off till the end of free transfer window? $55 for 8 days is a bit expensive for me.

Is it possible to turn on pro account to debug higher transfer and skip $55 payment?

Thanks!

2

Hi, sure to investigate this further can you share the email associated with your account? I’m not seeing an account from the email you wrote in with.

3

Hello, I’m running into the exact same problem. I never knew I would be charged on the free plan, that makes no sense

1 Like
4

@Nick01 It does make sense, because there is no “Free Plan”.

The “Starter Plan” has some generous initial inclusions however if you exceed those you incur charges.

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5

No, it doesn’t lol, it just immediately charged me $55 while on a free plan. $55 for a static site is outrageous. I’ll upgrade to a free plan for $20 but I don’t think it’s fair to pay $55 for 100GB of bandwidth with no prior knowledge of the fact

6

@Nick01 What do you mean “no prior knowledge of that fact”?

Are you indicating that you signed up for a plan that you didn’t read the pricing information of?

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7

Yeah pretty much, I signed up for Netlify like 4 years ago. And I just saw the notice reaching 90% of my bandwidth capacity which was sent yesterday and then today I was immediately charged $55. I didn’t even have a chance to do anything.

8

@Nick01 Ignorance is not usually a great defense for these kinds of situations in life, but I do believe Netlify can switch you to a Pro plan instead of paying the overage rates (which I agree are outrageous).

9

Yeah, I understand that, and I’m not arguing that. I’m fine with paying for pro as I at least get other benefits from that. My aggrievance is with the $55 charge for 100GB

10

Excellent! @SamO Is this something that could be done for @Nick01 (switching to a Pro plan instead of paying the overage)?

11

Absolutely! I’ll send your account over to our helpdesk, @Nick01, so we can help you there via email. Thank you @nathanmartin