Trouble connecting my Nelify domain to my new Squarespace hosting site

My domain is currently registered under Netlify (via I initially used as a hosting site for, however, I have built a new website on Squarespace and want to link my website to my SquareSpace hosting site. Every time I try to connect my registered domain with Netlify and connect it to SquareSpace after selecting as the domain register, after a couple of days of attempting to connect, I keep getting a “connection error.”

Do you know what may be the problem?

This has been happening for a couple of weeks now and I’ll need my site up and running as soon as possible.

Site name: beamish-figolla-6c7b33

If you have purchased a domain through Netlify and are not going to use Netlify for the domain you will need to transfer it away from Netlify

Ok, is there a way for it to be fully transferred to without me being associated it Netlfiy anymore?

Yes. This procedure is outlined in the Support Guide I shared previously.

Do you happen to have a screenshot of where “transfer” is? The the support site is a little difficult to read and navigate (and I’m visually impaired so it’s challenging to see)

In the meantime, here is my account code: Account Code: 2796263-214acb4

Do you mean like this?

[quote=“[Support Guide] How do I transfer my domain name to (or away from) Netlify?, post:1, topic:186”]


Ok, thanks! I was using Safari and for some reason the site looks blurry. However, I tried Chrome and now it looks like your screenshot.

[quote=“[Support Guide] How do I transfer my domain name to (or away from) Netlify?, post:1, topic:186”]
Verifying your ICANN contact details at*

Also, I’ve verified my ICANN contact details at

As long as you included all the relevant information in the support ticket I am sure a Netlify Support Engineer will help you through the rest of the process as soon as they can.

I have nothing to do with this, or Netlify, I am simply a community member helping guide people.

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