Subdomain "already managed by Netlify DNS on another team"

Support
1

Hello,

I am getting the error “{domain name} or one of its subdomains is already managed by Netlify DNS on another team.” when I want to add a custom subdomain, although it was never used before.

According to this post, this needs to be adressed by support.

I already added the TXT entry “verified-for-netlify” in DNS (ionos).

Can you please tell me to whom I should PM the domain name (I don’t want it to be public)

Thanks

2

Hi, i’d be happy to free this domain. You can dm me or the support team.

3

Hi @SamO, thank you, but I cannot dm you. Do I maybe not have enough rights?

4

I have enabled your account for DMs.