SSL renew blocked by "doesn't appear to be served by Netlify" though DNS + HTTP all check out — yourefried.com

Support
1

Hi support team,

The HTTPS panel for site yourefried (yourefried.netlify.app) shows the warning “www.yourefried.com doesn’t appear to be served by Netlify” and refuses to renew the cert, but everything I can verify externally points to the site genuinely being served by Netlify. Clicking Renew certificate doesn’t change anything (the cert “Updated” timestamp does not move) — looks like Netlify’s pre-check is short-circuiting the renewal before contacting Let’s Encrypt.

Project / domains

  • Project: yourefried (Team: ``)
  • Primary domain: www.yourefried.com (Netlify DNS)
  • Apex / alias: yourefried.com (Netlify DNS, redirects to primary)

DNS records in the Netlify DNS zone for yourefried.com

  • yourefried.com — type NETLIFY → yourefried.netlify.app
  • www.yourefried.com — type NETLIFY → yourefried.netlify.app
  • Nameservers: dns{1-4}.p07.nsone.net

Public DNS resolution

  • dig +short www.yourefried.com → 18.208.88.157, 98.84.224.111
  • dig +short yourefried.com → 18.208.88.157, 98.84.224.111
  • dig +short yourefried.netlify.app → 18.208.88.157, 98.84.224.111 (matches)

HTTP response headers

  • curl -I https://www.yourefried.com → server: Netlify, cache-status: "Netlify Edge"; fwd=miss
  • curl -I https://yourefried.com → server: Netlify (301-redirects to https://www.yourefried.com/)

Certificate

  • Issuer: Let’s Encrypt
  • Domains: *.yourefried.com, yourefried.com
  • Created: Apr 19 11:22 PM
  • Updated: Apr 19 11:29 PM
  • Expires: Jul 18

What I tried

  • Clicked Renew certificate and confirmed the modal. The yellow banner did not clear and the cert “Updated” timestamp did not change.

Per the troubleshooting docs (DNS & HTTPS troubleshooting tips | Netlify Docs), when server: Netlify is present in all responses and Renew certificate doesn’t clear the warning, the next step is support. Could a support engineer please repair the certificate / clear the stale check?

Thanks!