SSL renewal warning: “www.prajatarora.com doesn't appear to be served by Netlify” despite DNS verification and working HTTPS

Support
1

Hi team,

I’m experiencing an SSL/TLS renewal issue on my Netlify site.

Site details:

  • Netlify subdomain: heroic-pie-93756f.netlify.app

  • Custom domain: prajatarora.com

  • Primary domain: www.prajatarora.com

  • Registrar: Namecheap

  • SSL provider: Let’s Encrypt (managed by Netlify)

Issue:
Netlify displays the warning:

“www.prajatarora.com doesn’t appear to be served by Netlify. We can’t renew your Let’s Encrypt certificate automatically until the issue is resolved.”

Current status:

DNS records configured in Namecheap:

  • A Record
    Host: @
    Value: 75.2.60.5

  • CNAME Record
    Host: www
    Value: heroic-pie-93756f.netlify.app

Actions already attempted:

  • Waited for DNS propagation

  • Retried DNS verification

  • Renew certificate

  • Confirmed no Cloudflare proxy/CDN is enabled

  • Confirmed no duplicate DNS records exist

Question:
Since traffic and SSL are already functioning, could support check why renewal validation still reports that www is not served by Netlify and whether certificate renewal mapping needs to be repaired?

Thank you.