SSL provisioning not working

Support
1
  • We need to know your netlify site name. earnest-jelly-e3ccfe.netlify.app
  • Tell us the custom domain jasima.app, tell us the error message certificate wrong name.

I have checked:

  • DNS records are correct, ALIAS record on apex and CNAME on www.
  • DNSSEC is disabled.
  • No CAA record present.
  • Let’s Debug has no warnings.

Fix please, or give me some insight into what is wrong if I need to fix it.

Thanks,

2

Looks like the problem may have been that I hadn’t cliked to publish a deployment, so only “previews” existed, and this maybe was holding up the certificate provisioning.

This would have been good to have in the troubleshooting guide rather than having to guess.

1 Like
3

Yes, we are unable to issue an SSL certificate if the site is not yet deployed. I’m glad you were able to resolve this issue!