Hi Netlify team, I’m experiencing intermittent SSL failures on my custom domain dawnofaging.com (Netlify site: hilarious-tarsier-b20dba.netlify.app). The site loads successfully at first, but on mobile devices—and occasionally desktop—refreshing the page results in SSL errors. iPhones display: “An SSL error has occurred and a secure connection to the server cannot be made” (NSURLErrorDomain). I ran an SSL Labs test, which confirmed that Netlify’s IP 75.2.60.5 is working correctly and returns a valid certificate with an A+ grade. However, the second IP, 99.83.190.102, fails to respond securely, which matches the behavior users are experiencing. DNS is fully propagated with the correct A records, the Let’s Encrypt certificate has been provisioned, and the problem clearly stems from routing through a misbehaving edge IP. I’d greatly appreciate if you could rotate or reconfigure that IP or escalate the issue to the appropriate team. Thanks so much for your help!
Appears to be resolved.
Hi again — unfortunately the issue is not resolved.
After clearing history, my mobile device works once, but then the SSL error returns shortly after.
I re-tested using SSL Labs, and 99.83.190.102 still fails to communicate with the secure server.
This indicates that the broken IP is still active in the AWS Global Accelerator pool and being served intermittently — especially to mobile users.
Please confirm whether that IP has been fully removed or rotated from your network. This is still actively breaking SSL for real-world users.
The IP address you mention, 99.83.190.102, is incorrect. You’ll want to remove any A record pointing to that address.