Custom domain SSL stuck

Support
, , ,
1

My custom domain SSL appears to be stuck in an inconsistent state. The Netlify subdomain works fine, but both https://idmmultiservices.com and https://www.idmmultiservices.com fail with SSL errors.

What I’m seeing

  • In Domain Management, SSL/TLS shows a green checkmark (enabled via Let’s Encrypt).

  • DNS is managed at Namecheap. WHOIS confirms my nameservers:

    dns1.registrar-servers.com
    dns2.registrar-servers.com

  • In Namecheap Advanced DNS, I have:

    @ A 75.2.60.5
    @ A 99.83.190.102
    www CNAME idmmultiservices.netlify.app

    (plus MX/SPF/DKIM for email).

Errors

  • Visiting https://idmmultiservices.com in Chrome → shows a secure connection error message like the screenshot below:

    image
    image1595×988 16.1 KB

  • SSL Labs test for the domain shows one Netlify edge IP works, but the other (99.83.190.102) fails with “Failed to communicate with the secure server.”

What works

  • Netlify subdomain idmmultiservices.netlify.app loads fine.

  • DNS resolves correctly worldwide (checked with dnschecker).

What I think is happening

It looks like the Let’s Encrypt certificate has been issued, but it hasn’t propagated fully across Netlify’s AWS Global Accelerator IPs. One IP serves the certificate correctly, the other does not — which explains why some users can access and others see SSL errors.

Request: How can I re-issue / re-sync the Let’s Encrypt certificate for idmmultiservices.com so it propagates to all edge IPs?

Thanks in advance :folded_hands:

2

Hello, please delete the IP address 99.83.190.102 as it is causing a DNS conflict.

For External DNS method(not Netlify nameservers), the dns records should be:
Type: A
Name: @
Value: 75.2.60.5
———————————–
Type: CNAME
Name: www
Value: your-netlify-site.netlify.app

1 Like