Hello Netlify Support,
I am using Netlify to host my site with the custom domain abdullahiportfolio.com
I have configured DNS with the two A records:
HTTPS is enabled in Netlify, with a Let’s Encrypt certificate issued and active.
However, SSL Labs testing shows:
75.2.60.5 serves HTTPS perfectly (A+ grade).
99.83.190.102 fails to establish a secure connection (SSL communication error).
This results in intermittent ERR_SSL_PROTOCOL_ERROR for visitors, depending on which IP they hit.
I have already tried:
Renewing the certificate via Netlify dashboard.
Removing and re-adding the custom domain.
Clearing DNS caches locally.
The problem seems to be on Netlify’s edge server at 99.83.190.102 not serving the SSL certificate correctly.
Could you please investigate and fix the SSL configuration on this edge node?
Thank you for your help!
Best regards,
@Abdullahi_mahad_Dahi Delete the 99.83.190.102 record which is incorrect:
The IP address you mention, 99.83.190.102, is incorrect. You’ll want to remove any A record pointing to that address.
You might also want to let Netlify know which AI you used to get those details, because it keeps providing people false information (as the current generation of AI’s tend to):
Hi, @Antony_RObinson . Would you please confirm which chat bot provided the IP address 99.83.190.102? I ask because that is not a correct IP address for Netlify.
Other have reported that this is information ChatGTP is providing. Is that where you were told that 99.83.190.102 was the IP address to use?
Please delete the A record for 99.83.190.102. That should resolve the issue but if not, please let us know with a reply here.
What is the alternative ip address please if I delete
@Abdullahi_mahad_Dahi If there was an alternate I would have provided it.
Just delete 99.83.190.102
Only 75.2.60.5 is required, as per the Netlify documentation:
https://docs.netlify.com/domains/configure-domains/configure-external-dns/#configure-an-apex-domain
Please refer to the documentation in future, not just AI hallucinations.
