Hi Netlify Support,
I’m experiencing an SSL/TLS issue on my custom domain that intermittently fails with:
ERR_SSL_PROTOCOL_ERROR
Netlify site name:
zingy-cassata-95a9e5.netlify.app
Custom domains:
Current behavior:
- Site sometimes works (for example on mobile hotspot)
- Fails on home Wi-Fi and for multiple users
- Browsers show “This site can’t provide a secure connection”
- Netlify dashboard shows:
“wolf-motors.com doesn’t appear to be served by Netlify”
and “Pending DNS verification”
DNS configuration (external DNS at Network Solutions):
A records for apex domain:
75.2.60.5
99.83.190.102
CNAME for www:
zingy-cassata-95a9e5.netlify.app
dig results from macOS terminal:
dig wolf-motors.com A +short
99.83.190.102
75.2.60.5
dig www.wolf-motors.com CNAME +short
zingy-cassata-95a9e5.netlify.app.
HTTPS / SSL/TLS:
- Let’s Encrypt certificate exists
- Netlify reports it cannot auto-renew because the domain “doesn’t appear to be served by Netlify”
- No Cloudflare or other proxy/CDN is in front of the domain
Registrar/DNS provider:
Network Solutions
At this point DNS appears correct and resolves to Netlify, but TLS provisioning seems inconsistent across resolvers.
Could you please:
- Verify the domain is fully recognized as being served by Netlify
- Reset or reprovision the Let’s Encrypt certificate
- Check for any inactive Netlify DNS zone or cached validation issue on your side
Thank you for your time and support. Happy to provide additional diagnostics if needed.