SSL certificate provisioning fails despite successful DNS verification and Let's Debug

Support
1

Hi Netlify Support,

I’m unable to provision a Let’s Encrypt SSL certificate for my custom domain.

Netlify site: pwbrasiltextil.netlify.app
Primary domain: pwbrasiltextil.com.br
Domain alias: www.pwbrasiltextil.com.br
DNS provider: Hostinger / external DNS

My DNS configuration is:

DNS propagation has been confirmed globally using DNSChecker.

Netlify’s “Verify DNS configuration” returns “DNS verification was successful”.

Let’s Debug HTTP-01 also returns “All OK! No issues were found”.

However, immediately after clicking “Provision certificate”, Netlify returns:

“We could not provision a Let’s Encrypt certificate for your custom domain.”

The DNS configuration is fully propagated and correct, so this appears to be a stuck or inconsistent SSL/TLS certificate state on the Netlify backend.

Could you please check the certificate provisioning state for pwbrasiltextil.com.br and www.pwbrasiltextil.com.br, reset/clear any stale certificate state if necessary, and manually re-trigger Let’s Encrypt provisioning?

Thank you.