Cannot provision Let's Encrypt certificate - DNS verified, Let's Debug shows "All OK"

Support
1

Hi Netlify support team,

I’m unable to provision a Let’s Encrypt SSL certificate for my custom domain, despite multiple retry attempts and clean diagnostic results.

Site: scripad.netlify.app
Custom domains: scripad.com (primary), www.scripad.com (alias)
Team: okey-k8bsk8q’s team
DNS provider: External (Namecheap)

What I have verified:

  1. DNS records at Namecheap are correctly configured:

    • A record: @ → 75.2.60.5
    • CNAME record: www → scripad.netlify.app
    • No CAA records, no AAAA records, no conflicting entries

  2. DNS is fully propagated globally — confirmed via dnschecker.org showing 75.2.60.5 on all 28 tested resolvers worldwide (US, Canada, UK, EU, India, Singapore, Brazil, Australia, etc.)

  3. In the Netlify dashboard, clicking “Verify DNS configuration” returns “DNS verification was successful”

  4. Immediately after, clicking “Provision certificate” returns: “We could not provision a Let’s Encrypt certificate for your custom domain”

  5. Let’s Debug (https://letsdebug.net) returns “All OK” for scripad.com using method http-01 — no blocking issues from Let’s Encrypt’s perspective

  6. The site is fully functional at scripad.netlify.app with HTTPS active. Only the custom domain certificate fails to provision.

Since all preconditions appear met but provisioning fails consistently, I believe Netlify’s internal certificate provisioning system may be holding a cached failure state from earlier propagation attempts. Could you manually trigger certificate issuance from your side?

Thank you for your help.