Just got this from support too:
Sorry for the trouble! Our primary load balancer - 220.127.116.11 - is down due to an issue at our network provider, google. We’re tracking this incident on our statuspage at https://netlifystatus.com and will provide updates as things develop there and on twitter as @netlifystatus - please subscribe to one of those for the fastest updates.
To mitigate effects, if you can, do not use the load balancer; all of our normal CDN nodes, accessed by CNAME or Netlify-hosted DNS, are not affected. This article has some more details about the configuration of our CDN that may prove useful if you attempt to make changes to mitigate the problem:
We’ll continue to work with you here in the helpdesk as well but due to the outage we have very high rate of contact so our updates here will not be as real-time as those from statuspage.