UPDATE: There is a new IP to use for your “A” records addressing our service. This will be stable going forward; please use
If you cannot change your DNS, you can instead minimize the impact of our single-homed loadbalancer being down you can use several strategies.
FAQ: What is an apex domain?
An apex record is the DNS record for the bare domain you own, e.g.
my-site.com - where
mydomain is your domain and
.co.uk is the top-level-domain.
Make sure you only use the loadbalancer IP for the apex domain
For any records that are not apex records you should not be using an
A record and use a
CNAME record instead. See our docs for more details.
Make sure your bare domain is not the primary domain of the site
If you add a domain without a subdomain to your site, Netlify will automatically handle the
www subdomain for it and redirect to a single primary domain. Use the domain settings on your site to ensure that the
www. variant is your primary domain so it will be used for serving the actual content. It will not rely on the loadbalancer if you followed the previous suggestion.
Switch to Netlify DNS
If you’re using Netlify DNS for your domain your site will never use the loadbalancer for the apex. See the docs for more details.
Try using CNAME flattening
On some DNS providers you can use CNAME flattening to avoid using the loadbalancer. Those providers allow you to use a CNAME record on your apex domain. There is a guide on which providers allow this: [Support Guide] Which are some good DNS providers for ALIAS/ANAME support?
Hand out the non-apex domain to your customers
If you are not able to switch the DNS record on your apex you can give your customers the
www. variant of your domain manually to make sure they will get a DNS record that doesn’t point to the loadbalancer.