[solved] SSL stuck on ‘Currently provisioning’ with Netlify DNS (Let’s Encrypt)

[Weng]

My SSL/TLS certificate is stuck on “Currently provisioning your Let’s Encrypt certificate” for my site.

Site: guileless-treacle-02a209.netlify.app
Custom domain: 777168.xyz

I’m using Netlify DNS (nameservers dns1–4.p08.nsone.net), DNSSEC is disabled at Porkbun, and my Netlify DNS zone only has the two default NETLIFY records for apex and www.

The cog next to the SSL message is not clickable, and it has been in this state for more than 24 hours.

Let’s Debug reports “All OK” for the domain and the DNS records are propagated globally according to https://dnschecker.org/#NS/777168.xyz

Can you check why the certificate request is stuck and re‑issue it?

It’s reminiscent of these two (and others):

Stuck on "Currently provisioning your Let’s Encrypt certificate" for months

At some point a few months ago, my site, electoralcartogram.ca failed to renew its SSL certificate. Since then I’ve tried modifying the DNS settings, and I believe I now have the domain setup correctly to use Netlify DNS. I have run through all of the recommended troubleshooting instructions and confirmed that the domain functions as expected. However, I am at a loss as to how to resolve the status of the certificate — it says “Currently provisioning your Let’s Encrypt certificate”, and there i…

Unable to receive TLS certificate for custom domain from OVH

Hello! I recently tried to revive my personal Netlify site I made some years ago, using custom external domain from OVH - kamilnawrot.pl, and I have problem with receiving TLS certificate for that custom domain. For over a week since I initially configured it, the status of the certificate is still: Currently provisioning your Let’s Encrypt certificate. And entering the site using custom domain name throws a warning about it being non-secure, because it still only has a certificate for def…

to the second of which Netlify replied: “There was an issue that you could not have resolved but our support team was able to do so using internal-only tools.”

I’m hoping the same can be done for me? Thanks in advance.

[Weng]

This was solved after contacting Netlify Support

Hello,

Thank you for reaching out.

I can confirm that DNS propagation is indeed incomplete across some geographic locations which was causing the SSL issuance to be stuck. I’ve performed a DNS resync and repair, and the updated records are now propagating globally. I have then initiated an SSL reissuance and this time it successfuly went through. I am able to access the site securely now on my end.

Do let me know if you need further asssistance.

Best regards,