Stuck on "Currently provisioning your Let’s Encrypt certificate" for months

At some point a few months ago, my site, electoralcartogram.ca failed to renew its SSL certificate.

Since then I’ve tried modifying the DNS settings, and I believe I now have the domain setup correctly to use Netlify DNS. I have run through all of the recommended troubleshooting instructions and confirmed that the domain functions as expected. However, I am at a loss as to how to resolve the status of the certificate — it says “Currently provisioning your Let’s Encrypt certificate”, and there is no option to cancel or retry, and it has said that for months.

What do I do now?

We’ve moved this request to our helpdesk, we’ll follow up via email.

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