Site/DNS Transfer

I am encountering a pressing issue regarding the SSL certificate provisioning for my custom domain on Netlify.

Netlify site:
Domain name:

I recently edited the A and CNAME records for a domain on Wix to point to Netlify’s servers, in alignment with your instructions.

However, when I visit the website, I am encountering a “Your connection is not secure” warning in the browser.

And I’m getting this warning in my Netlify Dashboard: “We could not provision a Let’s Encrypt certificate for your custom domain.”

This situation is causing significant concern, as it prevents visitors from accessing my website securely.
I kindly request your urgent assistance in resolving this SSL certificate provisioning issue. If there are specific steps I need to take, or if there are any details that require verification or modification from my end, please do not hesitate to provide guidance.

Thank you for your immediate attention to this issue. I look forward to your response and a resolution that enables secure access to my website.

Best regards

Hi @nuel,

This seems to be handled in the helpdesk.