Site name hellothevito.netlify.app
Custom domain hellothevito.com
I recently hosted my client’s website on Netlify and it is working for me but my client mentioned that their website got a server IP address could not be found error when they went to view it.
I tried the AI chat but couldnt ressolve the issue.
I had previously started to set up a custom domain, deleted the DNS zone and start over.
Additionally there is a hellothevito.com doesn’t appear to be served by Netlify, when start over connecting the custom domain. I tried to renew but it didnt work.
Any help will be greatly appreciated.
Hey @Kwame101 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!