The server IP address could not be found

Hi there, I changed the nameservers of my website to point to Netlify on Saturday but the website isn’t loading. It says “server IP address could not be found.”. I checked on WHO_IS and the nameservers are now with Netlify rather than with (who I bought the domain from).

Do you know why the website isn’t loading?
Thanks very much

hey there, can you tell us which netlify site name is custom domain is associated with? thanks.

Hi there the Netlify name is: amazing-stonebraker-f4c255


ok cool - your netlify site is loading just fine, so this must be a configuration issue on your DNS. We’ll wait for another member of the team to weigh in who can take a closer look at your settings.

Great thanks so much, I’ll await more info from another member

This is what I am seeing:

$ whois | grep -i 'nserver'
nserver:      DNS1.NIC.UK 2a01:618:400:0:0:0:0:1
nserver:      DNS2.NIC.UK 2401:fd80:400:0:0:0:0:1
nserver:      DNS3.NIC.UK 2a01:618:404:0:0:0:0:1
nserver:      DNS4.NIC.UK 2401:fd80:404:0:0:0:0:1
nserver:      NSA.NIC.UK 2001:502:ad09:0:0:0:0:3
nserver:      NSB.NIC.UK
nserver:      NSC.NIC.UK
nserver:      NSD.NIC.UK

These are not the netlify name servers. Can you re-check your settings at your domain registrar?

Thanks Laura, ah I now see a problem, I entered the wrong custom domain and now its all fixed. Thanks so much!