The server IP address could not be found

Support
1

Hi there, I changed the nameservers of my website macclesfieldlatterdaysaintnews.co.uk to point to Netlify on Saturday but the website isn’t loading. It says “server IP address could not be found.”. I checked on WHO_IS and the nameservers are now with Netlify rather than with names.co.uk (who I bought the domain from).

Do you know why the website isn’t loading?
Thanks very much

2

hey there, can you tell us which netlify site name is custom domain is associated with? thanks.

3

Hi there the Netlify name is: amazing-stonebraker-f4c255

Thanks

4

ok cool - your netlify site is loading just fine, so this must be a configuration issue on your DNS. We’ll wait for another member of the team to weigh in who can take a closer look at your settings.

5

Great thanks so much, I’ll await more info from another member

6

This is what I am seeing:

$ whois macclesfieldlatterdaysaints.co.uk | grep -i 'nserver'
nserver:      DNS1.NIC.UK 213.248.216.1 2a01:618:400:0:0:0:0:1
nserver:      DNS2.NIC.UK 103.49.80.1 2401:fd80:400:0:0:0:0:1
nserver:      DNS3.NIC.UK 213.248.220.1 2a01:618:404:0:0:0:0:1
nserver:      DNS4.NIC.UK 2401:fd80:404:0:0:0:0:1 43.230.48.1
nserver:      NSA.NIC.UK 156.154.100.3 2001:502:ad09:0:0:0:0:3
nserver:      NSB.NIC.UK 156.154.101.3
nserver:      NSC.NIC.UK 156.154.102.3
nserver:      NSD.NIC.UK 156.154.103.3

These are not the netlify name servers. Can you re-check your settings at your domain registrar?

7

Thanks Laura, ah I now see a problem, I entered the wrong custom domain and now its all fixed. Thanks so much!