The requested URL / was not found on this server. That’s all we know

Support
1

PLEASE help us help you by writing a good post!

  • Site name. Example: https://coefficiences.netlify.app
  • DNS issues? The custom domain is coefficiences.netlify.app which is working perfectly but i want to add my own Domain from a different host.
    What i adding was i followed the procedure of adding a new domain on my netlify dashboard and i added
    my custom domain '‘https://coefficiences.netlify.app’ as a CNAM on where the new domain is hosted.

the domain was verified and it was working at first and after few minutes it stops and it’s shows the 404 google error page.

Really need your help.

Thanks !

2

Hi @coefficiences

coefficiences.com is not configured to use Netlify for either the apex

% dig coefficiences.com
coefficiences.com.	1800	IN	A	216.239.38.21
coefficiences.com.	1800	IN	A	216.239.32.21
coefficiences.com.	1800	IN	A	216.239.34.21
coefficiences.com.	1800	IN	A	216.239.36.21

nor www subdomain

% dig www.coefficiences.com
www.coefficiences.com.	1800	IN	CNAME	ghs.google.com.
ghs.google.com.		300	IN	A	142.250.70.179

DNS is also not Netlify

% dig coefficiences.com NS
coefficiences.com.	0	IN	NS	dns1.name-services.com.
coefficiences.com.	0	IN	NS	dns4.name-services.com.
coefficiences.com.	0	IN	NS	dns5.name-services.com.
coefficiences.com.	0	IN	NS	dns2.name-services.com.
coefficiences.com.	0	IN	NS	dns3.name-services.com.

You can use Netlify DNS thus delegating DNS control to Netlify, or remain using external DNS with the appropriate records pointing to Netlify. Either way, don’t forget to assign the custom domain to your site.

3

Thanks for helping out !
Am facing an other issue, my site was up and running with the new domain and now am having this error…

Not Found - Request ID: 01GCVZ2KH0DK5CBR32XRKG7QYN

And my Netlify admin dashboard is showing a blank screen

4

Hey there, @coefficiences :wave:

Your account was suspended due to violating our Terms of Service. You will have to find another platform to host your content moving forward. Terms of Use Agreement

7

Hey @coefficiences,

Sorry about that - it’s not clear why your account was suspended previously. Your account has now been enabled.