Issues with Setting Up Custom Domain Using Netlify DNS

Support
1

Hello Netlify Community,

I recently deployed my frontend on Netlify and changed the automatically generated domain to bsqc.netlify.app, which is working fine. However, I’m encountering issues when trying to use my custom domain www.bsqc.com.br, which I purchased through Registro.br.

I followed Netlify’s instructions to set up Netlify DNS by changing the name servers at Registro.br to the custom hostnames provided by Netlify. After 24 hours, the status on Netlify changed from “awaiting external DNS” to “Netlify DNS”. However, when I try to access my site using the custom domain, I get a “DNS_PROBE_FINISHED_NXDOMAIN” error, and the site fails to load.

Here are the steps I followed:

1. Changed the domain name on Netlify to bsqc.netlify.app.
2. Updated the DNS servers at Registro.br to those provided by Netlify.
3. Waited for the DNS to propagate, after which the status on Netlify changed to “Netlify DNS”.

I’m unsure if the issue is related to DNS propagation or if I made a mistake during the setup process. Could you please help me identify what might be wrong and how to resolve this issue?

Thank you in advance for your assistance!

netlifydomain
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2

You’re using Cloudflare DNS, not Netlify. Please use External DNS to setup your site to be served by Netlify.

3

Thank you very much for your help! I made the correction, and it worked perfectly.

4

Thanks for writing back in and confirming this! :+1:t6: