Secure Connection Failed Error code: SSL_ERROR_RX_RECORD_TOO_LONG

One of our users is getting the following error when trying to access

Secure Connection Failed


Any suggestions?

Hi @angelas,

Thanks for reaching out and welcome to the Netlify Support Forums!

I’m able to visit from my location (NY, USA) and I’m not receiving the error. Are you still seeing this issue? If the issue is still occurring could you try on another network (like your mobile device’s data) and let us know if it’s happen there?

Thanks Melvin. My colleague is accessing the site from (Istanbul, Turkey). He can’t access the site over the internet but can from a mobile device. Any suggestions?

Hi @angelas,

Is it only the https://deploy-preview-59– URL they are unable to visit or do they also have the same issue with Are they able to visit with a different browser or using incognito?