Scammy Pricing Adding One Seat to Account

Admin
1

For some reason Netlify started denying my deploys from my personal Github account again. I tried to connect it to the associated email that has been working and it said an account is already associated to it. The problem is that I can’t see what’s associated to the email or unassociate whatever account is there.

Instead of waiting days for support since I need the deploy I decided to add another user. To my surprise, this is what it tells me:

Inviting 1 new member will add 2 extra seats at $19.00/month each

This is super scammy, why does per seat pricing need to come in pairs? Every week there’s a new problem for something that should be seamless in our process.

1 Like
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hey there @mwood23 ,

thanks for letting us know about this. I’m talking to our engineers , and it is a bug. We are investigating, and you won’t be billed for two seats! We’ll post here again as soon as we have more info on this.

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Any update on this issue?

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hi there mwood23, i heard back from the team that is looking into this, and a UI update is likely to be released soon, we 're hoping in the next few weeks.

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Turns out I was charged for 3 extra team members. My team have 5 developers. I can’t find out how to turn off members either. This is so sad :frowning:

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Hey there, @mwood23 :wave:

Thanks so much for following up with us about this. I have opened a helpdesk ticket for you, which is email support directly with our Support Engineers. They will follow up with you with next steps, so stay tuned to your email!