Robots.txt and stuck on awaiting external dns

Support
, ,
7

Hi, @ElevationSpot. I’ve made a change and NETLIFY and NETLIFYv6 type DNS record, which were not working, are working now.

If this happens again and you do not want to wait for our support team to make the fix, this is how you can self-serve a fix without waiting for us to do so:

  1. delete any NETLIFY and NETLIFYv6 records which are not working from the DNS settings page in the screenshot
  2. remove the domain from the site’s domain management settings
  3. add the domain back in the place it was just deleted (the site’s domain management settings)

Step 3 will recreate the deleted NETLIFY/NETLIFYv6 type records and they’ll work once recreated. However, you must delete the existing records and remove the domain from the site before step 3 will work as required.

If there are other questions or concerns, please let us know.

1 Like