Robots.txt and stuck on awaiting external dns

I changed the nameservers to the right ones and the site is displaying properly (, but in the domain management it’s still stuck on awaiting external dns. That would be fine, but my main problem is that the site can’t be crawled even tough the robots.txt file should be working. Every sitechecker tells me that the robots.txt file can’t be found. Would need some assistance on wether that is related to the awaiting external dns problem or any other way how I can fix the problem. After the first deploy the site was crawlable but I forgot to add the dns records so I changed back the name servers and than changed them back to netlify. Since then it’s been stuck on awaiting external dns.
Please help is configured to use Netlify DNS so you should see no messages about awaiting external DNS.

$ dig NS	4502	IN	NS	4502	IN	NS	4502	IN	NS	4502	IN	NS

You cannot use external DNS and Netlify DNS at the same time. You use one or the other.

If you are using Netlify DNS, once you have delegated the domain to Netlify (changed name servers) the you assign the custom domain to your site. Netlify the creates the appropriate NETLIFY type records to make your site accessible.

As you are seeing Awaiting External DNS you may not have followed these steps correctly.

If you have followed these steps correctly, there is possibly a glitch in the system.


I don’t use external DNS. The name servers are the ones from netlidy. It seems to be a glitch. Is there any way to fix this?

Other than name servers, I see no other records for What records do you see in Netlify DNS? Do you see NETLIFY records for both and

Got my DNS Settings here. It seems to be fine but mybe I did something wrong.

I see no issues in your DNS.

A Netlify support engineer is best placed to help you now.

ping @luke @SamO

Hi, @ElevationSpot. I’ve made a change and NETLIFY and NETLIFYv6 type DNS record, which were not working, are working now.

If this happens again and you do not want to wait for our support team to make the fix, this is how you can self-serve a fix without waiting for us to do so:

  1. delete any NETLIFY and NETLIFYv6 records which are not working from the DNS settings page in the screenshot
  2. remove the domain from the site’s domain management settings
  3. add the domain back in the place it was just deleted (the site’s domain management settings)

Step 3 will recreate the deleted NETLIFY/NETLIFYv6 type records and they’ll work once recreated. However, you must delete the existing records and remove the domain from the site before step 3 will work as required.

If there are other questions or concerns, please let us know.

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