Request to Remove Domain from Previous Netlify Account

Support
1

Hello,

I am encountering the following error while attempting to add a custom domain to my Netlify-deployed app:

“datalaria.com or one of its subdomains is already managed by Netlify DNS on another team.”

This domain was previously attached to a different Netlify account. However, that Netlify account has since been deleted, and I don’t have access there. I am now trying to add the domain through a new Netlify account and I am not able to do it.

Could you please remove the domain (datalaria.com) from the previous account and delete all associated DNS records?

Thank you in advance for your assistance!

2

@Dalaez You can receive faster assistance with this by using the support form.

Go to https://www.netlify.com/support/
For ‘What kind of help do you need?’
Select ‘Another site is using this domain’

Then provide the relevant details, (and perhaps a link back to this thread).

Netlify’s team will then respond to you via email.

3

Hi Nathan

Thank you for your support. Following your instructions I’ve ended up in the following ticket: [Support Guide] “another site is using this domain” Verifying domain ownership for Netlify production domain - Support / Support Guides - Netlify Support Forums. I’ve just created the txt file according to these indications and I must wait know to be reestablished.

Best regards,

5

We’ve followed up in your ticket in the helpdesk, if you have additional questions feel free to add them there.

6

Hi Sid,

I had an issue with my domains and I think it couldn’t be verified the TXT uploaded according to yout instructions and if I’m not wrong I’ve verified it with "DNS Checker - DNS Check Propagation Tool. Please, could you try and verify again?

Thank you in advance,

7

@Dalaez As Netlify have a helpdesk ticket open for this request, I believe you should be communicating to them via email, did you also respond to their email?