Remove domain from previous account and associate with our Netlify account

We are trying to add our gerdasecurity.co.uk domain name to the below site, however when trying to add the domain name it is reporting that the gerdasecurity.co.uk domain name has already been added to another account. Our website developers assure us it has been removed from their account but we still cannot add it, can this domain please be removed from their account and added to ours.

site name is : gerda.netlify.app

The new site above is being created by ourselves for our developers to migrate our site to, but we cannot add the domain, to above site as it is reporting already registered

We have added the TXT record to our domain name pointing to this post

We’ve moved this request to our helpdesk, we’ll follow up shortly.

Thank you we have been able to add the domain name now

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Hi, I have a similar issue for my domain - thedevjournal.blog. I have already added the TXT records. Can somebody support here?

We’ve moved this request to our helpdesk.