Please reset the CertOrder rate limit for kaleidoscopic-torrone-6c9f7a

My site kaleidoscopic-torrone-6c9f7a (custom domain bluescleaners.com, alias www.bluescleaners.com) shows: “SSL Provisioning is temporarily disabled because too many recent CertOrder creation with the site.”

My DNS is hosted at Squarespace, not Netlify. An unused Netlify DNS zone caused wildcard certificate renewals to fail. I have deleted that zone. My old certificate expired on Sep 26 and my live site is showing a security warning to customers.

Could a staff member please reset the rate limit so I can provision a certificate for bluescleaners.com and www.bluescleaners.com?

Hey @James_Durkin :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!