Hello Netlify Support,
I am trying to add my custom domain to my current Netlify account, but I am receiving the error: “lampara.life or one of its subdomains is already managed by Netlify DNS on another team.”
I no longer have access to the old account where the DNS zone is currently locked.
Domain: lampara.life
I am prepared to create the verified-for-netlify TXT record pointing to this forum thread as soon as this is posted to prove ownership. Could you please manually remove the DNS zone from the old account so I can use it?
Thank you!
Hey @marazukun 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!