**PLEASE help us help you by writing a good post!**

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1

PLEASE help us help you by writing a good post!

  • Netlify site name: Unfortunately, I currently do not have the domain connected to any of our Netlify sites. I’m trying to connect it to a new one.
  • DNS issues? Yes.
    • Custom domain: www.codepacce.com.br
    • Error message: “The name codepacce.com.br has a conflicting custom domain in another account.”
  • What I’m trying to do: I would like to bring the domain www.codepacce.com.br to my current Netlify account/team. However, the system says it’s already in use by another account, and I confirmed it’s not in any of our accounts .
  • What I’ve already done:
    • Searched across all team accounts where the domain could have been added — no trace.
    • Verified that I’m the domain owner.
    • Attempted to add it through the Domains section, but still blocked by the conflict error.
  • Did you try Ask Netlify? Yes, and I’ve also reviewed the support guides.

Please help us release or transfer this domain so we can use it in our current team. Thank you!

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Hi @caio-lincoln, I’ve sent this request to our helpdesk, and we’ll follow up shortly via email to get this sorted for you.
Thank you!