In the last week or so, I imported a project from my Github repository, and after importing and deploying it successfully, when I refreshed the page Netlify asked me to log back in, which I did, but when I logged back in the picture happened This is what I get for logging in with Github [image] …

hi thanks for reaching out! I can see that we responded to your email on Saturday. Can you please respond with the requested information on ticket #302016 OR #303364?

@Shinex You should open a ticket with Netlify’s ‘Fraud & Abuse Team’. This Support Guide provides more details and instructions: https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360 Filling out the form that it mentions, (which is linked in your first screen…

I’ve been sending feedback to [Support Guide] HELP! I can't login to my Netlify account! for about a week now, but have been slow to receive a reply, but the most recent reply is that it asked me to come to https://answers.netlify.com/ to post feedback, which is a regular reply. But now you are aski…

[image] Shinex: but have been slow to receive a reply I’ve never contacted this specific support team, but I’d imagine it would be fairly slow. The Netlify team operate during their business hours and the thread itself mentions “2 - 3 business days”. My past experiences with Netlify support…

I’m getting an automated response, I’ve gone through a number of feedback channels and have always received an automated response, I’ve also added to what I’ve replied to in my email, but it’s still an automated response. That’s why I came to the forum to post

I’d personally expect a human response after 2-3 business days. If that period has passed from filling out the relevant form, then you’re right to chase it here. @SamO Any insight into what’s occuring for @Shinex ?

Whenever I provide feedback, I always receive such a standard email. In previous feedback (which may have been 10 days ago), I also provided screenshots and more explanations, but my issue has never been resolved. [image]

Look, the content of the email has brought me back here again, idk [image]

Is this email? I need to reply to this email, my account email and screenshot, right? [image]

I have now replied to the email #303364 [image]

My Netlify account won't log in

Admin

nathanmartin October 2, 2024, 11:29pm 11

@Shinex Yes, you should provide any details asked of you or the ticket won’t progress.

Regarding the poor messaging for this issue I actually made a feature request earlier this year:

Topic		Replies	Views
[Support Guide] HELP! I can't login to my Netlify account! Support Guides support-guide	10	7232	November 9, 2024
Unable to verify identity and reinstate Netlify account Support authentication	5	352	November 15, 2024
Logging into netlfiy Admin email	1	216	June 12, 2024
Can't login to my netlify account Admin email	26	6295	July 23, 2024
Netlify not login why Admin authentication	6	136	July 30, 2025

My Netlify account won't log in

Related topics