My Netlify account was disabled without reason, and I need help with verifying my identity to restore it

My Netlify account got disabled for no clear reason, and I’m honestly not sure why. I got an email asking me to verify my identity, but when I tried doing it on mobile, it was super laggy. Then, when I switched to my PC to try again, I got this message:
“We were unable to verify your identity and reinstate your Netlify account.”

I’m really confused about what’s going on since I didn’t do anything that should have caused this. Could someone help me figure this out and get my account back?

@rushydev You should:

Read and follow this Support Guide https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360

It explains what has occurred and provides instructions for creating a support ticket.

@nathanmartin I already submitted a support ticket but haven’t received any response yet. How long does it typically take to hear back? I’m just hoping to get this resolved as soon as possible.

I can’t say for certain.

Since your question of me is basically identical, see my previous response to someone else here: