My account was blocked

[kedibonesello]

kedibone.sello@gmal.com
my account was flagged and blocked for no reason.

[SamO]

Hi, your account were automatically marked as spam as an effort to crack down on potential fraudulent behaviour. Please see our VP of security response regarding this.

My Netlify account ha been suspended, I don't know why?

The safety and security of our platform is of paramount importance to Netlify, and our fraud and abuse mechanisms play a critical role in ensuring a safe and secure environment for all our customers. The tuning of our fraud and abuse mechanisms can sometimes result in false positives and inconvenience for our users. Please know that we are actively working to address these issues and make necessary improvements to ensure a smoother and more accurate experience for all our customers. As part of…

Luckily, you should now be able to verify yourself via stripe to unlock your account. Please try signing in again and follow the prompts to upload a copy of your ID so we can be sure you are legitimate. If you are not prompted to do this please submit a support ticket and mark the reason as “signup/login”.

OR the other option if you do not want to provide your ID documents you can signup again but for a pro tier and that will bypass the ID verification process.

[kedibonesello]

I tried verifying but my id is in a form of a book not a card the part about the back it says the barcode is not visible.

[SamO]

Hi, what country is your ID from and what’s the official name of the ID. Is it a passport? You can view the acceptable forms of documentation here.

[kedibonesello]

South Africa no it’s an id book I don’t have a smart card yet (the new iD for a card

[SamO]

Unfortunately, if you don’t any other form of ID as listed here then you’ll need to wait till the official ID comes in or signup for a Pro trial to bypass the Identification process.