My account have'been suspended and i don't know why

My Account filipssant@gmail.com was suspended and as soon as I create another then it just got suspended and I dont know what to do, every account that i try to create it keeps appearing that its suspended. Yes i’m trying to verify my id but i’m receiving this message.

“We were unable to verify your identity and reinstate your Netlify account.”

i will pay the premium account 19$ but i need to login to do this

1 Like

Hi :wave:t6: you mentioned you have tried to verify your ID can you confirm you submitted one of the acceptable documentations list as outlined here?

Hello, i am having a same problem.

My id is valid according to the link u have sent.

But it still says the same problem.

Now I cannot connect to netlify

Please can anyone send me the link again, the link I got in my mail isn’t navigating to where I will need to upload an ID.

@Nukelimer in the future, please don’t ask the same question on multiple threads. It makes it hard to keep track of and slows down our response time. Thanks!

@smolpogramer I’ve sent an identity verification to your email address, please check spam if you don’t see it in your inbox

I did not receive a new email. I clicked the old ones but still stated that.

where can i submit this? when i try to click on verify button i got:
“We were unable to verify your identity and reinstate your Netlify account.”

We can issue an new link if that helps but if it’s stating that your ID can’t be verified can you confirm you are using acceptable documentation?