Media Files cannot be loaded & no button login function for admin portal

Hey guys!

Desperately need some advice on the issues that I am currently facing.

Previously, the media files were working fine and the admin portal had a “Login using Netlify Identity” button. But one day, the files suddenly could not load and the button on the admin portal would not appear. Everything loads fine on this: But when using my own custom domain, the issues mentioned earlier surface.

At first I thought it was due to the SSL certs as I could load everything fine using http but not https. However, even after adding the certs, the problems still surface.

Any suggestions on what I can do fix this? Could it be my custom domain that is causing the issues?

Here’s an image to show the issues faced + my domain settings on Netlify.

Thank you!

Hi, @sumhm. I do see the custom domain is not being served by Netlify. Some other service is being used to proxy to us. The IP address used is one for StackPath.

$ whois "$(dig A +short | tail -n 1)" | grep "OrgName"
OrgName:        StackPath, LLC.

The DNS records also confirm this:

$ dig  +noall +answer

; <<>> DiG 9.10.6 <<>> +noall +answer
;; global options: +cmd	250 IN	CNAME 550	IN	A

Note, we do not recommend proxying to our CDN.

That being said, if you are seeing incorrect content served, please let us know the x-nf-request-id header for the incorrect response and we can research this further. There is more information about how to find that header here:

If there are other questions or if there is a header we can research, please let us know.

Hi Luke,

My website is finally able to load PDF files and login to the admin portal after I removed StackPath. Thank you so much for your advice.