Let's Encrypt certificate not provisioning for custom domain (DNS verification successful)

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Hi Netlify team,

Site: `thodaytiengnhat.com.netlify.app`
Custom domain: `thodaytiengnhat.com` and `www.thodaytiengnhat.com`

I use Netlify DNS. About 12 hours ago I pointed my registrar (PA Vietnam) to the four Netlify nameservers: `dns1.p05.nsone.net`, `dns2.p05.nsone.net`, `dns3.p05.nsone.net`, `dns4.p05.nsone.net`.

In Domain management > HTTPS it says “DNS verification was successful”, but the SSL/TLS certificate has still not been provisioned. The site loads fine over http, but https does not work (no certificate).

Already checked:

  • Both the apex and the www record resolve to Netlify (`18.208.88.157`, `98.84.224.111`)
  • DNSSEC is NOT enabled (no DS records at the registry)
  • No CAA records are blocking Let’s Encrypt
  • I clicked “Retry DNS verification” and it succeeded, but no certificate was issued

Could you please provision the Let’s Encrypt certificate for this domain?

Thank you.