Hi Netlify Support,
I’m having trouble provisioning a Let’s Encrypt certificate for my custom domain.
Site name:
chwieolup
Netlify subdomain:
chwieolup[dot]netlify[dot]app
Custom domains:
chwieolup[dot]cloud
www[dot]chwieolup[dot]cloud
DNS setup:
I am using Netlify DNS.
Current Netlify name servers:
dns1[dot]p06[dot]nsone[dot]net
dns2[dot]p06[dot]nsone[dot]net
dns3[dot]p06[dot]nsone[dot]net
dns4[dot]p06[dot]nsone[dot]net
Issue:
In Domain management > HTTPS, when I click “Verify DNS configuration,” it briefly succeeds. However, after refreshing, the SSL/TLS certificate section shows:
“We could not provision a Let’s Encrypt certificate for your custom domain.”
I removed and re-added the custom domain, but the same issue still occurs.
DNS checks:
NS lookup for chwieolup[dot]cloud returns:
dns1[dot]p06[dot]nsone[dot]net
dns2[dot]p06[dot]nsone[dot]net
dns3[dot]p06[dot]nsone[dot]net
dns4[dot]p06[dot]nsone[dot]net
AAAA lookup:
empty
CAA lookup:
empty
A lookup for chwieolup[dot]cloud returns:
13.215.239.219
52.74.6.109
A lookup for www[dot]chwieolup[dot]cloud returns:
13.215.239.219
52.74.6.109
HTTP check:
chwieolup[dot]cloud returns HTTP 200 with Server: Netlify
www[dot]chwieolup[dot]cloud returns HTTP 301 redirecting to the primary domain with Server: Netlify
HTTPS check:
The HTTPS request reaches Netlify, but the certificate served is still for wildcard netlify.app.
Server certificate:
subject: C=US; ST=California; L=San Francisco; O=Netlify, Inc; CN=wildcard netlify app
The certificate subjectAltName does not match chwieolup[dot]cloud or www[dot]chwieolup[dot]cloud.
It looks like DNS is correctly pointing to Netlify, but the custom domain certificate is not being provisioned or attached.
Could you please check whether the certificate provisioning state is stuck or needs to be cleared/retried on Netlify’s side?
Thank you.