Issue with https with Hostgator domain and Netlify host

Support
1

I am trying to my point my Hostgator domains to Netlify hosting.

I followed netlify’s dns instructions:

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The fallback option was the only one available on hostgator.
Per netlify’s recommendation I made www.patriciaswansonvo.com the primary domain.
(though kinda confused why netlify recommends www. as primary domain then defaults to the opposite)
The warnings to wait for things to configure have gone away.

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When I visit https://www.patriciaswansonvo.com it works fine.
When I visit https://patriciaswansonvo.com I get NET:ERR_CERT_COMMON_NAME_INVALID warning.
When I pull up an image like https://www.patriciaswansonvo.com/img/slideshow/slide1.jpg I still get a hostgator favicon.

I’d like to make sure my configuration for Hostgator domain with Netlify host is sorted out properly.

2

@Sage You appear to have multiple A records:

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As you know the 75.2.60.5 one is Netlify’s load balancer.

The other one isn’t Netlify, it’s presumably something Hostgator related, you should remove it.

3

There are many A records that already existed with names including @, autodiscover, autoconfig, mail, etc. Should I delete the A record with name=@ value=162.241.194.62? Or one with another name? or all?

4

@Sage It’s ultimately up to you to manage your own DNS.

The other DNS records you mention are probably unnecessary, (if you don’t plan to use anything on hostgator), but I can’t advise that, it’s for you to determine.

My only recommendation at this stage is to delete the A record I pointed out.

Which as per your last message, would be the one with the name @ and value 162.241.194.62

5

Alright, thanks for the guidance. I deleted the A record with name=@ value=162.241.194.62. I’ll report back how things are working after 24 hours.

6

@Sage You should double check if you actually made the change.

I’m not seeing any change reported anywhere.

1 Like
7

I made the change but Hostgator is doing weird things on their end. I delete the A record name=@ value=162.241.194.62 but refresh and it’s still there. Then I contact their support and while chatting it looks like A record name=@ value=162.241.194.62 is deleted. But then I refresh after chat and now there is:
A record with name=@ value=162.241.194.59
A record with name=* value=162.241.194.59
and A record with name=@ value=75.2.60.5 is gone.

But they also mention waiting 8 or 24 hours for things to propagate so don’t know if it’s just wrong or need to wait.
Losing hope :sweat_smile:

8

@Sage Your records have clearly changed, but as you say they’re still wrong for what you’re trying to do.

From what I can tell:

  • The cname you previously had for the www has been removed
  • The www has an A record for 162.241.194.59
  • The apex has an A record for 162.241.194.59
  • The TTL was changed from 900 (15 minutes) to 7200 (2 hours)

I’d contact them again.

9

Agree with everything @nathanmartin has stated above @sage. The wrong record record exists. The TTL needs setting at the smallest period possible (at least for now.)

If you are unable to make the necessary changes yourself, you’ll need to contact them to make them for you (though from the sound of it, banging your head against a brick wall would do you as much good as Hostgater Support.)

10

This is the current state after doing it myself and waiting:

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11

The A record looks fine, but you’d also need a CNAME for the www subdomain. It should point to something.netlify.app

12

Hope this looks right.

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Then hopefully this will clear soon

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13

@Sage Your site is working for me now, both via the apex and www

14

Yes I think so. I also clicked Renew certificate which may have helped. Thanks for the support everyone!