Issue Adding Custom Domain:

Dear Netlify Support,

I hope this email finds you well. I am reaching out regarding an issue I encountered while attempting to add a custom domain to my Netlify account. When trying to add the domain “,” I received the following error message: “ or one of its subdomains is already managed by Netlify DNS on another team.”

I believe this may be due to a previous account that managed this domain, which has since been deleted. Despite following the instructions provided by the Netlify AI, specifically adding a TXT record with the name “verified-for-netlify” to my domain’s DNS settings, the issue persists.

Could you please assist me in resolving this issue? I would greatly appreciate any guidance or steps you can provide to successfully add the custom domain to my current Netlify account.

Thank you for your attention to this matter. I look forward to your prompt response.

Faizan Rather

As shown below, the TXT record does not appear to exist @faizan1

$ host -t txt
Host not found: 3(NXDOMAIN)

Once you have created this record a member of Netlify’s support team can release the domain from the old account.

Note: if you were expecting this was an automated process, it isn’t. Making this self-service is an open feature request: Fix another site is already using this domain self-service

A DNS zone for this domain already exists on NS1, the DNS provider backing Netlify DNS

Please contact Netlify Support with the domain name so we can initiate a support case with NS1 on your behalf

Hi there, I see we are helping you in the Help Desk already, so let’s close this out! We’ll chat over there. Thank you!

1 Like

sorry but where is this Help Desk.

Ticket #257410 - you should see our response in your email.